Residents place their TidyHaul bin outside their flat door at a scheduled time each evening. Our team collects all waste and recycling, transports it to the bin room in sealed trolleys, and tidies the bin room at the end of each shift. By morning, empty bins are returned to every door. Hallways are always clear overnight, and all waste is collected within five hours of bin-out time.

Service frequency is agreed per contract and tailored to your building's needs. Most buildings operate on a five-nights-per-week schedule. Dedicated recycling days are also built into the schedule to maximise sorting rates and support ESG reporting.

Our dashboard tracks which flats are placing bins out each night. Where adoption is low, we can trigger automated resident reminder communications, designed to build consistent habits over time and protect the financial return for your building.

It's the right question to ask, and the answer is no, provided the service is designed correctly. TidyHaul bins are constructed entirely from stainless steel, introducing zero combustible fire load. Our strict five-hour collection window ensures hallways are never obstructed overnight. We work directly with your building's fire risk assessor to validate compliance, and our service model is aligned with the 2024 International Fire Code standards for Valet Trash (Appendix O). Corridor width compliance has been independently validated. Turner & Townsend's assessment of the Barbican confirms a 1m approach width is considered tolerable, and our bins are designed to meet that standard.

Yes. Our service is designed to comply with both the Building Safety Act and relevant UK fire safety regulations. We work proactively with fire risk assessors and are commissioning independent compliance reports that can be presented to building owners, risk assessors, and insurers.

Less of an issue than you might expect, and considerably less than a traditional communal bin room. Our stainless steel bins with self-closing lids create a robust odour barrier. Residents bag waste before placing bins outside. All bins are collected within five hours, and our operatives carry cleaning supplies to deal with any spillages immediately.

Every operative undergoes a mandatory DBS background check, a personal interview with a TidyHaul co-founder, and a separate interview with Olympian Chairman Mark Slatter. We don't use general temp labour pools. Our primary recruitment partner is the Adaptive Grand Slam, a charity that trains and supports injured veterans. This gives operators something genuinely rare in a service contractor: a team built on discipline, accountability, and trust.

Each building is assigned a fixed pool of no more than five TidyHaul operatives. Your security team and concierge will quickly know every face. No agency workers, no unfamiliar faces, no surprises, ever.

TidyHaul charges £13 per flat per week. We recommend operators charge residents £21 per flat per week, generating £2 per flat per week in net income at no cost to the building. At the equivalent of five days' additional annual rent, uptake is consistently high. In a 500-unit building at full adoption, this generates over £50,000 in annual net income and an indicative £1.1m asset value uplift at a 4.5% yield.

We offer flexible contract structures tailored to your building and portfolio. For new developments we can structure a proof-of-concept phase, transitioning to a multi-year contract following validation. Get in touch and we'll walk you through the options for your specific situation.

Yes: participation is structured as a standard building service, included for all residents. This means our team can operate efficiently across every floor each night, and the bin room is kept consistently clean. In US markets where the service runs on a mandatory basis, resident satisfaction scores are highest and the operational model works at its best.